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FREE SHIPPING TO UNITED STATES

Answers to your questions


About Us

Q: How long have you been in business?

A: InhousePharmacy.biz is operated by Pacific Health Ltd who is one of the world's original and longest standing online pharmacies established in 1996. We have supplied hundreds of thousands of customers worldwide. We are widely trusted and praised in many blogs and forums for our reliable service and genuine products.

A good place for genuine customer comments is at www.pharmacyreviewer.com.

More information about us can be found on our About Us page.

Are you a first time shopper with us?

Q: What do our customers say?

A: As we have been trading for a very long time there is a lot of feedback about us in many forums and blogs on the internet. A good place for customer comments is at www.pharmacyreviewer.com.

There are lots of comments about our reliability on special interest forums such as breast feeding, hair loss, and transgender.

Q: How good is your delivery?

A: We dispatch almost every order within 24 hours and you receive it in 7 -21 days. Customers say our delivery is very good. If you don’t receive it, we will refund or replace at your discretion.

Payment Options

Q: What credit and debit cards do you accept?

A: At this time we accept Visa and American Express. Currently we are unable to accept MasterCard.

Other options for USA shoppers are:

American Express prepaid card. The link to purchase this is

https://www.americanexpress.com/us/content/prepaid/american-express-prepaid-card/home.html

You can apply online and American Express will post a permanent card to you which is reloadable online each time you wish to use it to purchase anything. The permanent card is able to be used overseas and therefore will work fine with us whereas if you get a card form Walgreens or CVS these are only temporary cards and can only be used within the US until your permanent card is posted to you.

Also be aware that any Visa pre-paid cards or Visa gift cards purchased at stores are only for use within the US and will therefore decline on our website.

Another option is:

EntroPay Virtual Visa card.

You can buy this with your MasterCard/Credit Card and top up with your MasterCard/Credit Card. EntroPay's Virtual Visa card gives users easy access to their funds. It can be obtained online instantly.

EntroPay's Virtual Prepaid Visa card gives anyone the ability to make instant, less-restricted online payments and withdrawals. It can be used for international payments and is an easy, safe way to pay online in the form of a Prepaid Virtual Visa Card.

Please see the link below for more information or to apply:

https://www.entropay.com/

Q: Discover and Maestro Cards, or cards starting with the number 6.

A: We are unable to process Discover or Maestro cards or any with card numbers that starts with the number 6 (6xxx).

Q: Do you have other payments options?

A: If you would like to use a different payment method, please call us for options.

Q: Can I send payment through a money transfer service?

A: Yes we are happy to accept payment via a money transfer service and we can recommend some good choices to send payment to us quite cheaply. Our Bank is in New Zealand and what you don’t want to do is pay high bank international money transfer fees; these services reduce those costs.

A money transfer service is like sending money bank to bank within your own country. The transfer service does the rest for you. To use a service you need to register with them. Once you have done that then sending is very simple. You make your purchase on our website and choose in the Checkout to pay by Money Transfer. Look In the order confirmation that we email you for the instructions you need. Once your payment arrives we will email you to confirm your order is being processed.

Authentic Medications

Q: Are your medicines the genuine article?

A: All our products are genuine and only from the named manufacturers. We only purchase brands that produce these products in FDA approved manufacturing facilities.

We do not substitute products without consulting you first. What you choose on our website is exactly what you get. We keep our product information and photos up to date and we also state the expiry date.

Q: Do you supply generic medications?

A: We offer both band name products and generic alternatives. We clearly indicate which products are generic, these are always on the left hand side in the category listings and they have a generic label identifying them. Generic medications can offer some savings. We only supply generic medications that are manufactured in FDA approved manufacturing facilities.

Many generics come from India and we only purchase from FDA approved manufacturers there. For example Cipla and Ajanta Pharmaceuticals are listed on the New York stock exchange and would be the largest manufacturers of generics in the world.

Q: Do you sell Ambien, Xanax, Phentermine, Adderal, Ephedrine, Codeine, Dihydrocodone, HCG or products with the same active ingredients or controlled substances as listed by the DEA?

A: No.

Q: The packaging looks slightly different?

A: We never repackage the products unless the product is sold in blister strips (but we show this clearly on the website). Products are shipped in the original packaging with any safety seals intact.

Some manufacturers operate multiple manufacturing facilities around the world and the packaging can differ between each plant. e.g. US manufactured products may be packaged in bottles compared to UK packaged product in blister strips in a box. These differences are packaging only and do not affect the product. The photo we show of the product is what you are going to receive. You can click on the photo to get a larger view.

Please be assured that the products are of the highest quality and only purchased from reputable sources.

Q: Can you assure me products are not close to expiry?

A: For your assurance we show the expiry date of the products we are shipping on every product page. When you place an order this will be the expiry date you will receive (or better).

Medical Advice

Q: Does your company offer medical advice?

A: NO! We are not a medical center nor are we medically qualified. We will not advise or recommend. The medications you take should be those prescribed by your qualified medical professional after a consultation. The information listed on the website is to be used as general information only and is not a substitute for professional medical services or advice. The onus is placed on the customer to be responsible for their own health issues. Please seek the advice of a medical professional if you have any questions regarding suitability etc. PRIOR to placing an order.

Placing Orders and Making Payment

Q: How do I place an order?

A: We accept orders via telephone, fax, email or online. For online ordering, please follow these instructions:

If you know the product you need then using the search box on any web page is the easiest way to find products. You can search on the product name, active ingredient or manufacturer. Another good way to find products is to choose a category from the list at the top of the page.

To select goods you can click on the "add to cart" button. This will add the goods to your shopping cart. After you have selected the goods you wish to order, you can place your order by proceeding to the checkout by clicking the "Proceed to Purchase" button.

You will then be updated with a confirmation of your order by e-mail. You will receive this immediately after placing your order. If it does not arrive promptly, please check your SPAM or junk email folder in case it has been detained there. If so please add InhousePharmacy.biz to your white list or safe sender list.

Do I need to create an account?

No. If you are a first time shopper with us you have the choice when going through the checkout to remain an anonymous customer or to create an account.

If you choose to remain anonymous then your details will not be saved so next time you shop you will need to enter your name and address information again. On future revisits you will not be able to see your order status, or do a one click repeat order next time.

To create an account all you have to do is enter a password at the end of the checkout process and that is it. Your details will be there next time you shop as long as you use that same email address and password that you created the account with. If you don’t want to use a password then you are probably better off being an anonymous customer.

With an account the next time you shop, checkout is much faster; just add to the cart and checkout. Once you enter your email address and password then your address information will load automatically. All you need to do is add your credit card information as we don’t store that and click Complete Order.

If you have an account you can see your past order history and the shipping status for each order. To save time you can click on any one of those to make a re-order.

Shipping and Supply

Q: Where do you ship from?

A: We ship from Vanuatu which is a nation in the South Pacific Ocean near Australia.

Q: What countries do you ship to?

A: We are able to ship orders to the following countries. Unfortunately, if your country is NOT on this list we are unable to supply to you as your country's Customs Department prevents delivery.

Country Free Shipping Premium Shipping
Australia Free Standard Airmail Postage
No Signature
No Tracking
7-14 Days
Express Mail Service to Australia
Signature Required
Tracking
5-8 Days
Bahrain   Fedex delivery to Bahrain
Signature Required
Tracking
5-8 Days
Barbados Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Fedex delivery to Barbados
Signature Required
Tracking
5-8 Days
Belgium Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Cayman Islands Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Cyprus Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Falkland Islands Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
France Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Gibraltar Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Grenada Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Guam Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Hong Kong Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Express Mail Service to Hong Kong
Signature Required
Tracking
5-8 Days
India Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Express Mail Service to India
Signature Required
Proof of Delivery
5-8 Days
Japan Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Malaysia Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Fedex delivery to Malaysia
Signature Required
Tracking
5-8 Days

Express Mail Service to Malaysia
Signature Required
Tracking
5-8 Days
Maldives Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Malta Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Mauritius Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Monaco Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Montserrat Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Namibia   Fedex delivery to Namibia
Signature Required
Tracking
5-8 Days
Netherlands Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Northern Ireland Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
Express Mail Service to Nthn Ireland
Signature Required
Tracking
5-10 Days
Poland Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Puerto Rico Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
 
Scotland Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
 
South Africa   Fedex delivery to South Africa
Signature Required
Tracking
5-8 Days
St Lucia   Fedex delivery to St Lucia
Signature Required
Tracking
5-8 Days
St Vincent and the Grenadines Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
Fedex to St Vincent & The Grenadines
Signature Required
Tracking
5-8 Days
Sweden Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Switzerland Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
Express Mail Service to Switzerland
Signature Required
Tracking
5-8 Days
Taiwan Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Thailand Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
 
United Kingdom Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
 
United States Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

If you choose from our free shipping options, you only pay for the cost of the products ordered.

If you chose Registered Post or a Premium Courier service then you will be required to sign for the goods. If you are not home at the time of delivery a notice will be left with instructions on where to collect your parcel. Alternately, we can ship to a work address.

A shipping confirmation with tracking information will be emailed to you when your order is shipped.

Q: How long will it take my order to arrive?

A: See table above.

Please be aware that if customs hold your order pending import taxes, they could hold your order for up to 14 days prior to contacting you.

Q: How soon before I run out should I place my order?

A: Order your medications with at least 4 - 6 weeks in reserve. Almost all orders are shipped within 24 hours but sometimes postal delivery can take longer than the norm and we can't pre-empt when this may happen. Postal or customs processing delays are something we cannot control, so please order with plenty of safety margin.

Q: Can I ship to a different address other than my billing address?

A:Yes we allow shipping to a different address such as a work address or where there is somebody available to sign for the goods. You can specify a different shipping address during checkout or if you have registered as a customer please click My Account at the top of the page and add the additional any extra shipping addresses you need. Each time you return to make a new purchase, these addresses will be there for you and you can quickly choose the one you need.

Q: Will my goods be shipped in a discreet package?

A: Yes! All goods are packaged discreetly. The items cannot be identified from the packaging. For your privacy, we do not include our company logo on the outside of the package.

More information can be found in our Shipping & Returns page.

Q: Can my order be delivered to a PO Box or an APO address?

A: If you choose to use one of our free delivery methods or EMS delivery (if available), then we can ship to your PO Box or an APO address. Fedex deliveries cannot be shipped to PO Boxes or APO addresses.

Customs and Taxes

Q: What customs controls should I be aware of?

A: You can import up to a three months' supply for personal use and some customs offices reject imports for larger orders. Please be aware that you may have to pay VAT or GST when your order arrives in your country.

Q: What do you declare the products as?

A: On the customs declaration sticker, the products are declared as "Non-Restricted Pharmaceutical".

Q: Do USA customers pay customs duty?

A: No at this time USA Customs does not charge customs duty or sales tax. However they do require time to process your parcel.

Q: Do UK customers pay VAT?

A: If your order is over £15, HM Revenue & Customs will charge you VAT when you import goods into the UK via Royal Mail. If your order does encounter VAT then Royal Mail will also add a handling fee and this is typically £8. These charges are payable by you to Royal Mail when your parcel arrives.

Q: Is VAT payable on shipping charges?

A: This is not applicable in most cases because most orders have free shipping. However if your order is sent by a premium courier such as EMS or Fedex and your country charges VAT or GST on imported goods, then they will also charge VAT or GST on to the cost of the shipping.

Prescriptions

You will need to provide a valid prescription for the prescription only products you buy through this site.

After you have placed your order you will immediately receive an email confirmation with easy directions on how to send in your prescription. If we already have your prescription on file, we will use that automatically so you do not need to send it in again. If we don't have your prescription, choose one of the following methods to send it in to us:

  1. Fax: USA (toll free) 866-836-1930, UK (toll free) 0800 056 4369, or International +678-28 134 (not toll free), or
  2. Email: Please reply to this email and attach a scan or photograph of your prescription, or
  3. Post: Post your prescription to The Pharmacist, Elluk Pharmacy Limited, PO Box 337, Port Vila, Vanuatu. Please apply sufficient stamps.

As soon as your prescription arrives we will email you a comprehensive confirmation and your order will dispatch promptly.

If you have any questions with your order or sending in a prescription, please call us toll free on our customer service line.

Order Cancellation

Q: What if I need to cancel the order?

A: Please contact us as soon as possible if you want any part of the order or the whole order changed or cancelled.

NOTE: We process and ship orders daily so please be prompt. We have direct free phones available so please call us to ensure that the changes can be completed. Our contact telephone numbers are listed under Contact Us

Credit Cards and Security

Q: How protected is my credit card information?

A: We are required by Visa and MasterCard to be PCI compliant and our sites are audited daily for this compliance.

When you shop at our site your web browser will show the SSL secure symbol when you begin the checkout process. This protects your personal information by encrypting your information that you exchange with us.

Q: What name will appear on my bank statement?

A: When you place your order you will see a confirmation screen as the final step. On that screen you will see details of how we will appear on your credit card or bank statement. Please take careful note of this so you will remember this charge as from use when it arrives.

For you reassurance we also include the name in your order receipt that we email you immediately after you place your order.

Q: There is an additional small fee charged, what is this?

A: We absolutely do not charge extra fees on your credit card statement. We only charge the standard product prices for the product you purchase. Some banks (becoming more common) may charge you a small additional exchange rate fee because it's an overseas transaction. We cannot control this and we don't benefit from it. Your bank can only charge fees that you have consented to in your terms and conditions you accepted with your card.

Q: My credit card payment got declined and I know I’m within my limit?

A: The most common problem is some USA banks or credit card companies block overseas transactions. You can call them and request the block to be removed so you can complete the transaction. They generally take the block off for only 24 hours so you must go back onto our site within that time period and complete your order.

Q: My order payment status shows as a pending payment, is this a problem?

A: No, this is not a problem. If you used a credit card to pay for goods, the payment status may show as Pending until we are ready to process your order.

Returns and Refunds

Please see our Shipping and Returns Policy

Email Problems

Q: I have not received any email confirmations from you for my last order.

A: If you have placed an order with us recently and did not receive an instant order confirmation then please check the email address you gave us is spelt correctly. You can check this in My Account If your email address is incorrect, please correct it in My Account If your email address is incorrect, please correct it in My Account and also email or phone us with the correct email address at Contact Us

If you have a Yahoo, Gmail or AOL email address then there is a greater chance our replies to you will not get through. If you can, please supply us with a different email address.

Q: Your email ends up in my SPAM or Junk Email list. How can I prevent this?

A: We never SPAM or send unsolicited email to you, so please click on our last email and look for an option to add us to your safe senders list. This will prevent emails from us going to your Junk list.

Q: I have not received a reply to my email?

A: We reply promptly to emails and if you are waiting more than 24 hours then your reply has probably got lost somewhere.

If you have emailed us a question and you did not get a timely reply please do the following:

  1. Check your email SPAM folder. Some SPAM filters don't like emails that include words like "pharmacy" or medication names. Add us to your safe senders list.
  2. Email us again alerting us to the missing email problem. If possible please offer us an alternative email address that is not a free email account. Avoid email accounts such as Yahoo, Gmail, or AOL etc. who through good SPAM filtering intentions are often overzealous on legitimate online pharmacy sites.
  3. Or call our customer service team. Details on our Contact Us page.
  4. If you would like us to call you, email us your evening phone number and we'll call you back.

Other

Q: Are you able to supply products not listed on the website?

A: Your enquiry is very welcome. Please provide the brand name and concentration; drug name and a generic name it may be listed under if at all possible. Checking availability will take several days as we often need to cross reference drug names. Often they are marketed under different names worldwide.

We will not supply any medication that is controlled or restricted in any way.

Q: What time zone are you in?

A: Our time zone is similar to Australia so your evening is our day time, so that's the best time to speak with our pharmacists. We operate phones 7 days per week. If you call outside our business hours or at busy times, please leave a message and we will call you back within 24 hours.

Our phone numbers are on our Contact Us page.

Missing Orders and Re-Shipment

Q: It's been longer than the Standard Delivery Time and my order has not arrived yet

A: We use regular airmail to ship our products and the post office to deliver our orders. Sometimes delivery can take longer than the Standard Delivery Time as we are subject to delivery delays due to public holidays, worldwide events etc.

Customs may have your order. It is not unusual for customs to hold the order for up to 2 weeks prior to contacting you.

If your order hasn't arrived within the Standard Delivery Time please allow an additional 7 days for delivery PRIOR to contacting us to establish if your order is simply delayed with delivery; held at customs or indeed lost.

We will reship or refund for any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.

Q: The tracking number shows no results.

A: Sometimes with registered post no tracking information appears until your parcel is processed in customs. This is not a problem. If the parcel is overdue contact us for a reshipment.

Q: How do I request a reshipment?

A: Please contact us if your order has not arrived. We are happy to arrange a reshipment if your order fails to arrive according to the following conditions:

  1. It has been 7 days longer than the Standard Delivery Time.
  2. The shipping address provided to us is correct.

If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us we will contact you with the refund details. The refund may take some months as the "return" postage has not been paid so the postal service return it via surface mail.

We will reship or refund any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.

 
 
 
 
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